If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. 1.1 Returned items should be unused and must be returned in original packaging with any enclosed documentation. 1.2 We will issue a full refund on receipt, excluding the original delivery charge valued at 15% of the original sale price. 1.3 If preferred, we will exchange the item. 2.1 Goods will only be accepted for return if they are returned within 14 days of delivery. 2.2 We recommend returning items via a recorded delivery. 3.1 The item is your responsibility until it reaches us. 4.1 The cost of returning the item to us is your responsibility. 5.1 If your item doesn't arrive within 10 working days, it is your responsibility to inform us. 5.2 We reserve the right to fulfil all orders with a replacement before refunding for goods lost in the post.